Our commitment is to be transparent about the data we collect about you, how it is used and with whom it is shared. Protecting your privacy is important to us and we follow Australian best practice guidelines and the GDPR (General Data Protection Regulation).
Personal information provided to us and information collected through this website will never be shared, sold, rented, or traded to any third party.
Information from Website Browsers
If you’re just browsing the website, we collect the same basic information that most websites collect. We use common internet technologies, such as cookies and web server logs. This is stuff we collect from everybody, whether they have an account or not.
The information we collect about all visitors to our website includes the visitor’s browser type, the previous site the individual visited, pages accessed, language preference, referring site, additional websites requested, and the date and time of each visitor request. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses.
We collect information from you when you place an order. We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
A cookie is a small piece of text that our web server stores on your computer or mobile device, which your browser sends to us when you return to our site. Cookies do not necessarily identify you if you are merely visiting our website; however, a cookie may store a unique identifier for each logged in user. The cookies we set are essential for the operation of the website, or are used for performance or functionality. By using our website, you agree that we can place these types of cookies on your computer or device. If you disable your browser or device’s ability to accept cookies, you will not be able to log in.
We use Google Analytics as a third party tracking service, but we don’t use it to track you individually or collect your User Personal Information. We use Google Analytics to collect information about how our website performs and how our users, in general, navigate through and use the website. This helps us evaluate our users’ use of our website; compile statistical reports on activity; and improve our content and website performance.
Google Analytics gathers certain simple, non-personally identifying information over time, such as your IP address, browser type, internet service provider, referring and exit pages, time stamp, and similar data about your use of the website. We do not link this information to any of your personal information such as your user name.
We will not, nor will we allow any third party to, use the Google Analytics tool to track our users individually; collect any User Personal Information other than IP address; or correlate your IP address with your identity. Google provides further information about its own privacy practices and offers a browser add-on to opt out of Google Analytics tracking.
Certain pages on our site may set other third party cookies. For example, we may embed content, such as videos, from another site that sets a cookie. While we try to minimize these third party cookies, we can’t always control what cookies this third party content sets.
Why do we collect this?
We collect this information to better understand our website visitors, and to monitor and protect the security of the website.
Information from Users with Accounts
If you create an account, we require some information at the time of account creation. You will create your own user name and password, and we will ask you for a valid email account. You also have the option to give us more information if you want to, and this may include “User Personal Information”.
“User Personal Information” is any information about one of our users which could, alone or together with other information, personally identify him or her. Information such as a user name and password, an email address, a real name, and a photograph are examples of “User Personal Information”.
How we Secure your Information
We take all measures reasonably necessary to protect User Personal Information from unauthorised access, alteration, or destruction; maintain data accuracy; and help ensure the appropriate use of User Personal Information. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
No method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
Individuals joining our email and newsletter lists will have their contact details stored on password protected databases. We will take care of your data and you are free to unsubscribe at any point by clicking the unsubscribe link in the email footer.
When you Contact Us
Individuals contacting us consent to their information being stored by checking a check box on the form.
If you have concerns about the way we handle your User Personal Information, please let us know immediately. We want to help. You may contact us by filling out our contact form.